> ## Documentation Index
> Fetch the complete documentation index at: https://docs.simplisent.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Return Labels

> Create and manage return shipping labels for customer returns and exchanges

## How to Create a Return Label

### During Label Creation

1. Create a new shipping label as usual
2. Check the **Create Return Label** box
3. A return label is automatically generated with the same carrier and service level

### From an Existing Order or Label

1. Go to the **Orders** or **Labels** page
2. Find the shipment and click the **three dots** in the Actions column
3. Select **Create Return Label**

You can also open any order or label detail page and click **Create Return Label** directly.

Return labels always use the **same carrier and service class** as the original shipment.

***

## Fulfilling a Return

1. Download the return label PDF from the order or label details
2. Send it to the customer via email
3. Once the customer ships the package, tracking updates appear in the order's **Returns** section

***

## Managing Return Labels

Return labels appear alongside the original shipment in your **Labels** and **Orders** pages. You can track their status, view costs, and [void](/compliance/shipping-terms#void) unused return labels just like any other label.

<Warning>
  SimpliSent does not currently support international return labels. Customers outside the U.S. will need to arrange their own return shipping. You can provide your domestic return address or offer a refund without return for low-value items.
</Warning>