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Account Management

Your SimpliSent account gives you control over your shipping operations, billing, and platform preferences. Access comprehensive account management tools to customize your experience and manage your subscription.

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Account Settings

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Profile Information

Update your personal and business information to ensure accurate shipping and billing details. Accessible Information:
  • Business name and contact details
  • Primary shipping address
  • Email preferences and notifications
  • Account type and verification status

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User Management

For team accounts, manage user access and permissions. User Controls:
  • Add team members to your account
  • Set role-based permissions
  • Manage user access to features
  • Monitor user activity and usage

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Billing Management

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Subscription Overview

View and manage your current SimpliSent subscription plan. Billing Features:
  • Current plan details and usage limits
  • Billing cycle and next payment date
  • Payment method management
  • Invoice history and downloads

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Usage Tracking

Monitor your label usage and account activity. Usage Metrics:
  • Monthly label usage vs. plan limits
  • Remaining labels in current billing cycle
  • Historical usage patterns
  • Cost savings compared to individual label purchases

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Wallet Management

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EasyPost Wallet

Manage your EasyPost wallet integration for shipping label purchases. Wallet Features:
  • View current wallet balance
  • Add funds to your wallet
  • Automatic refill settings
  • Transaction history and receipts

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Payment Methods

Securely manage your payment methods for subscriptions and wallet funding. Payment Options:
  • Credit and debit cards
  • Bank account linking (ACH)
  • Payment method verification
  • Default payment method settings

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Security & Privacy

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Account Security

Protect your account with robust security measures. Security Features:
  • Two-factor authentication (2FA)
  • Login history and device management
  • API key generation and management
  • Password policy enforcement

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Data Privacy

Control how your data is used and stored within SimpliSent. Privacy Controls:
  • Data retention settings
  • Export your shipping data
  • Third-party integration permissions
  • Cookie and tracking preferences

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Integrations

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Connected Services

Manage your integrations with third-party platforms and services. Available Integrations:
  • Shopify store connections
  • E-commerce platform sync
  • Inventory management systems
  • Accounting software integration

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API Access

For developers and advanced users, manage API access and webhooks. API Management:
  • Generate and revoke API keys
  • Webhook endpoint configuration
  • Rate limiting and usage monitoring
  • API documentation access

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Notifications & Alerts

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Email Notifications

Configure email alerts for important account events. Notification Types:
  • Shipping label status updates
  • Billing and payment notifications
  • System maintenance and updates
  • New feature announcements

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Webhook Notifications

Set up automated notifications for your integrated systems. Webhook Events:
  • Label creation and status changes
  • Order processing updates
  • Billing events and renewals
  • Error alerts and system notifications

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Account Migration

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Data Import

Import existing shipping data from other platforms. Import Options:
  • CSV file uploads
  • Direct platform migrations
  • Bulk address imports
  • Historical shipping data

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Data Export

Export your SimpliSent data for backup or migration purposes. Export Formats:
  • CSV data exports
  • JSON API exports
  • PDF report generation
  • Integration-specific formats

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Support & Resources

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Help Center Access

Quick access to support resources and documentation. Support Options:
  • Live chat support
  • Email ticket system
  • Knowledge base search
  • Video tutorial library

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Account Health

Monitor your account status and receive recommendations for optimization. Health Metrics:
  • Account setup completion
  • Integration status checks
  • Security score and recommendations
  • Performance optimization tips

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Getting Help

Need assistance with your account? Our support team is here to help:
  • Email: support@simplisent.com
  • Chat: Available in your dashboard
  • Documentation: Comprehensive guides and tutorials
  • Community: Connect with other SimpliSent users
Your account settings are the foundation of your SimpliSent experience. Take time to configure these settings to maximize your shipping efficiency and security.