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Order Management in SimpliSent

The Orders section centralizes all your order management and fulfillment operations. Import orders from multiple sales channels, track fulfillment status, and streamline your shipping workflow from order to delivery. SimpliSent Orders Light SimpliSent Orders Dark

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Core Order Features

Multi-Channel Import

Sync orders from Shopify, Amazon, and other selling platforms automatically

Order Tracking

Monitor order status from placement to delivery with real-time updates

Fulfillment Workflow

Streamlined process from order import to shipping label creation

Inventory Integration

Connect with inventory systems to maintain accurate stock levels

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Order Status Workflow

Understanding order statuses helps you track fulfillment progress:
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Pending

New Orders - Recently imported orders waiting for fulfillment preparation
2

Processing

Being Prepared - Orders being picked, packed, and prepared for shipment
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Shipped

In Transit - Orders with shipping labels purchased and packages in transit
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Delivered

Completed - Successfully delivered orders with customer confirmation
5

Cancelled

Cancelled - Orders cancelled before fulfillment or during processing
6

Return Initiated

Returns - Orders where customers have initiated return processes

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Order Information & Details

Each order in SimpliSent contains comprehensive information for efficient fulfillment:

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Order Import & Synchronization

SimpliSent supports multiple ways to get orders into your system:

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Integration Sources:

  • Shopify - Native integration with real-time order sync
  • Manual Entry - Direct order creation in SimpliSent
  • CSV Import - Bulk order upload via spreadsheet
  • API Integration - Custom integrations with other platforms

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Sync Features:

  • Real-Time Updates - Orders sync automatically as they’re placed
  • Historical Import - Import existing orders from connected platforms
  • Selective Sync - Choose which orders to import based on criteria
  • Error Handling - Automatic retry and error notification for failed syncs

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Order Management Table

The main orders interface provides comprehensive order oversight:

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Table Features:

  • Advanced Search - Find orders by customer, product, or order number
  • Filtering Options - Filter by status, date range, source, or fulfillment stage
  • Sorting Capabilities - Sort by date, value, priority, or custom criteria
  • Bulk Operations - Perform actions on multiple orders simultaneously

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Order Information Displayed:

  • Order number and source platform
  • Customer name and shipping location
  • Order value and item count
  • Current status and last update
  • Assigned fulfillment team member
  • Shipping method and tracking information

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Order Fulfillment Workflow

Streamline your fulfillment process with SimpliSent’s guided workflow:

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Advanced Order Features

Order Prioritization

Priority Management
  • Express order flagging
  • Customer tier prioritization
  • Deadline-based sorting
  • Rush order workflows

Shipping Rules

Automated Decisions
  • Carrier selection rules
  • Service level automation
  • Insurance requirements
  • Special handling triggers

Return Management

Return Processing
  • Return request initiation
  • Return label generation
  • Return tracking and processing
  • Refund and exchange workflows

Order Splitting

Multi-Package Orders
  • Split orders across shipments
  • Partial fulfillment tracking
  • Separate shipping addresses
  • Backorder management

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Bulk Order Operations

Efficiently manage multiple orders with batch processing:

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Bulk Actions Available:

  • Status Updates - Change status for multiple orders
  • Label Creation - Generate labels for order batches
  • Carrier Assignment - Apply shipping rules to order groups
  • Export Data - Download order information for analysis
  • Tag Management - Apply organizational tags to order groups

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Bulk Processing Benefits:

  • Time savings on repetitive tasks
  • Consistent processing standards
  • Reduced manual errors
  • Improved workflow efficiency

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Order Analytics & Reporting

Track order performance and optimize your fulfillment operations:
  • Fulfillment Metrics - Average processing time and efficiency
  • Order Value Analysis - Revenue tracking and order trends
  • Geographic Distribution - Shipping destination analytics
  • Product Performance - Best-selling items and inventory velocity
  • Customer Insights - Repeat customer analysis and preferences

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Integration Management

Connect SimpliSent with your existing business systems:

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Mobile Order Management

Access order functionality from anywhere:
  • Mobile Dashboard - View order status and key metrics
  • Order Details - Full order information on mobile devices
  • Status Updates - Update order status while on the go
  • Barcode Scanning - Scan products during fulfillment
  • Push Notifications - Receive alerts for urgent orders

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Best Practices

Order Processing

Process orders promptly to meet customer expectations and maintain competitive advantage.

Address Validation

Always validate shipping addresses to prevent delivery issues and returns.

Inventory Accuracy

Maintain accurate inventory levels to avoid overselling and fulfillment delays.

Customer Communication

Keep customers informed about order status and shipping updates throughout the process.
Ready to start managing orders? Learn how to Create a Shipping Label from an order or explore Order Automations.