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Cancel Your Subscription

If you need to cancel your SimpliSent subscription, we’ve made the process straightforward. This guide walks you through cancellation steps, what to expect, and alternatives to consider.

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Before You Cancel

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Consider Your Options

Before canceling, consider if these alternatives might work better: Pause Your Subscription

• Temporary Hold: Pause billing for up to 3 months
• Seasonal Business: Perfect for seasonal shipping needs
• Reduced Usage: Maintain account without monthly charges
• Easy Reactivation: Resume anytime with one click

Downgrade Your Plan

• Lower Volume Plans: Reduce to a smaller label allowance
• Free Plan: Use 20 free labels per month
• Pay-as-You-Go: Only pay for labels you actually use
• Flexible Scaling: Easily upgrade when needed

Usage Optimization

• Review Analytics: Check if you’re using your full allocation
• Automation Setup: Reduce manual work to get more value
• Feature Training: Learn about unused features
• Cost Savings: Identify ways to reduce shipping costs

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Understand the Impact

Loss of Features When you cancel, you’ll lose access to:

• Discounted Rates: Commercial shipping discounts
• Advanced Analytics: Detailed reporting and insights
• Automations: Automated shipping rules
• Priority Support: Enhanced customer service
• API Access: Integration capabilities

Data Retention

• Shipping History: Retained for 90 days after cancellation
• Export Options: Download your data before canceling
• Account Reactivation: Easy to restore if you return
• Support Access: Limited support during cancellation period

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How to Cancel

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Method 1: Through Your Dashboard

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Step 1: Access Billing Settings

1. Log into your SimpliSent dashboard
2. Navigate to Settings → Billing
3. Click on Subscription Management
4. Select Cancel Subscription

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Step 2: Cancellation Process

1. Reason Selection: Choose why you’re canceling
2. Feedback: Optional feedback to help us improve
3. Alternatives: Review other options one more time
4. Confirmation: Confirm you want to proceed

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Step 3: Final Confirmation

1. Effective Date: When cancellation takes effect
2. Data Export: Option to download your data
3. Reactivation Info: How to restore your account
4. Final Confirmation: Complete the cancellation

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Method 2: Contact Support

If you prefer human assistance: Email Support

• Send cancellation request to: support@simplisent.com
• Include your account details and reason for canceling
• We’ll process within 1 business day

Live Chat

• Use the chat widget in your dashboard
• Speak directly with a support representative
• Get immediate assistance with cancellation

Phone Support

• Call our support line (available in dashboard)
• Speak with a specialist who can help
• Immediate processing and confirmation

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Cancellation Timeline

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Immediate Effects

When you cancel:

• Billing Stops: No future charges to your account
• Feature Access: Continued access until end of billing period
• New Labels: Can create labels until subscription expires
• Support: Standard support continues during current period

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End of Billing Period

When your subscription expires:

• Account Downgrades: Moves to free plan automatically
• Feature Restrictions: Advanced features become unavailable
• Label Limits: Reduced to free plan allowances
• Data Access: Limited access to historical data

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90 Days After Cancellation

• Data Deletion: Some data may be removed from our systems
• Account Cleanup: Non-essential account data cleared
• Reactivation Changes: May require account setup again

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Refund Policy

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Prorated Refunds

SimpliSent provides prorated refunds in certain circumstances: Eligible Scenarios

• Service Issues: Significant platform downtime
• Billing Errors: Incorrect charges or duplicate billing
• Technical Problems: Features not working as advertised
• Policy Changes: Major changes to terms of service

Processing Time

• Request Review: 3-5 business days
• Approval Processing: 2-3 business days
• Refund Delivery: 5-10 business days to original payment method

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Non-Refundable Items

• Shipping Labels: Individual label purchases
• Usage-Based Charges: Services already consumed
• Third-Party Fees: EasyPost or carrier charges
• Partial Months: Generally non-refundable for voluntary cancellation

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After Cancellation

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Free Plan Benefits

Even after canceling, you can still:

• Create Labels: Up to 20 free labels per month
• Basic Features: Core shipping functionality
• Account Access: Maintain your SimpliSent account
• Easy Upgrade: Return to paid plans anytime

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Reactivating Your Account

Simple Reactivation

• Within 90 Days: Easy one-click reactivation
• Plan Selection: Choose any available plan
• Data Restoration: Previous settings and data restored
• No Setup Required: Pick up where you left off

After 90 Days

• Account Recovery: Contact support for assistance
• Data Availability: Some data may need to be reconfigured
• Setup Process: May require initial setup again
• Historical Data: Limited access to old shipping records

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Data Export

Before canceling, consider exporting:

• Shipping History: Complete record of all shipments
• Address Book: Saved shipping addresses
• Analytics Data: Reports and shipping insights
• Account Settings: Automation rules and preferences

Export Process

1. Go to Settings → Data Export
2. Select data types to export
3. Choose format (CSV, JSON, PDF)
4. Download files before cancellation

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Common Questions

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Will I lose my shipping history?

Your shipping history remains accessible during your current billing period and for 90 days after cancellation. After that, some historical data may be archived.

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Can I use remaining labels?

Yes, you can continue creating labels until your subscription period ends. Any unused labels in your plan allocation will be forfeited at cancellation.

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What happens to my EasyPost wallet?

Your EasyPost wallet balance remains available for future label purchases, even on the free plan. These funds don’t expire with subscription cancellation.

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Can I cancel and restart multiple times?

Yes, there’s no penalty for canceling and reactivating your subscription. However, you may need to reconfigure some settings each time.

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Need Help?

If you’re considering cancellation or need assistance: Before Canceling

• Usage Review: Let us analyze your shipping patterns
• Feature Training: Learn about underutilized features
• Plan Optimization: Find the right plan for your needs
• Cost Analysis: Identify potential savings

During Cancellation

• Process Assistance: Help with cancellation steps
• Data Export: Assistance downloading your information
• Alternative Options: Explore pausing or downgrading
• Refund Questions: Understand refund eligibility

After Cancellation

• Reactivation Help: Assistance returning to SimpliSent
• Data Recovery: Help restoring previous settings
• Plan Selection: Choose the right plan for return
• Migration Support: Moving from other platforms

Contact our team:

• Email: support@simplisent.com
• Live Chat: Available in your dashboard
• Phone: Call for immediate assistance

We’re sorry to see you go, but we understand that business needs change. If you decide to return, we’ll be here to help you get back up and running quickly.