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File a Claim

If your insured shipment is lost, damaged, or stolen, you can file a claim to receive compensation. SimpliSent provides a streamlined claims process to help you get reimbursed quickly.

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When to File a Claim

You should file a claim if:
  • Package is lost - Shipment never arrives at destination
  • Package is damaged - Contents are damaged during transit
  • Package is stolen - Shipment is missing and presumed stolen
  • Package is delayed - Some policies cover extreme delays (check your policy)

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Claim Filing Timeline

  • Lost packages: File within 30 days of shipping date
  • Damaged packages: File within 5 days of delivery
  • Stolen packages: File within 30 days of shipping date

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How to File a Claim

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Step 1: Prepare Your Documentation

Before filing, gather these required documents:
  • Original receipt or invoice - Proving purchase value
  • Shipping label - With tracking number
  • Photos - Undamaged package, damaged contents, packaging
  • Repair estimates - For damaged items
  • Proof of value - Appraisals, receipts, or market value documentation

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Step 2: Access the Claims Portal

  1. Navigate to your dashboard
  2. Click on “Claims” in the sidebar
  3. Click “File New Claim”

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Step 3: Enter Claim Details

Fill in the required information:
  • Tracking number - From your shipping label
  • Claim type - Lost, damaged, or stolen
  • Package value - Declared insured value
  • Incident description - What happened to your package
  • Contact information - Updated contact details

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Step 4: Upload Documentation

Attach all supporting documents:
  • Purchase receipts
  • Photos of damage
  • Repair estimates
  • Any carrier documentation

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Step 5: Submit and Track

  1. Review your claim - Double-check all information
  2. Submit for processing
  3. Receive confirmation - With claim number and tracking
  4. Track progress - Updates via email and dashboard

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Claim Processing

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Review Process

  • Initial review: 1-2 business days
  • Investigation: 5-10 business days (varies by carrier)
  • Decision: Within 30 days of filing
  • Payment: 3-5 business days after approval

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What Happens During Investigation

The claims team will:
  • Contact the carrier - Request investigation
  • Review documentation - Verify your claim details
  • Assess damages - Evaluate repair vs. replacement value
  • Determine coverage - Check policy limits and exclusions

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Common Claim Issues

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Denied Claims

Common reasons for denial:
  • Insufficient documentation - Missing photos or receipts
  • Late filing - Filed after deadline
  • Pre-existing damage - Item was damaged before shipping
  • Inaccurate value - Declared value doesn’t match proof of purchase
  • Policy exclusions - Item not covered under policy

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How to Appeal

If your claim is denied:
  1. Review denial reason - Understand why it was denied
  2. Gather additional documentation - Address the specific issue
  3. Resubmit with new information - Within 30 days of denial
  4. Contact support - For help with appeal process

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Claim Payment

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Payment Methods

  • Direct deposit - Bank account transfer
  • Check - Mailed to your address
  • Original payment method - Credit card refund

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Payment Timeline

  • Approved claims: Processed within 3-5 business days
  • Appealed claims: Additional 5-10 business days
  • Complex claims: May take up to 30 days

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Prevention Tips

To avoid future claims:
  • Insure adequately - Cover full replacement value
  • Package securely - Use appropriate materials
  • Document thoroughly - Take photos of packaging and contents
  • Track shipments - Monitor delivery status
  • File promptly - Don’t wait to file if issues arise
Important: Always keep detailed records of your shipments and purchases. Good documentation significantly improves your chances of a successful claim.