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Introduction
Quickstart
Shipping Terms
Contact Support
Setup & Settings
Shipping Representative
Saved Addresses
Saved Parcels
Orders
Create an Order
Import Orders
Fulfill an Order
Fulfill a Return
Shipping (Labels)
Create a Shipping Label
Void a Shipping Label
Create a Return Shipping Label
Shipping Hazmat
Shipping Alcohol
Shipping Insurance
Carriers
Customs & International
Create International Shipping Labels
Create International Orders
No International Returns
Integrations
Connect Shopify
Billing
Wallet Management
Subscription Management
Automations
Generating Reports
Scheduling Pickups
Pickups
Create a Pickup
Manage Pickups
Using Scan Forms
Reports & Analytics
Generating Reports
Utilizing Analytics
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Shopify Integration
Setup Process
Order Sync Features
Managing the Integration
Troubleshooting
Integrations
Connect Shopify
Connect your Shopify store to automatically sync orders
Shopify Integration
Connect your Shopify store to SimpliSent for automatic order synchronization.
Setup Process
Install the App
Visit the Shopify App Store
Install the SimpliSent app
Grant necessary permissions
Connect Your Store
Log in to your SimpliSent account
Navigate to Settings > Integrations
Click “Connect Shopify”
Authorize the connection
Configure Sync Settings
Choose which order statuses to sync
Set up automatic fulfillment
Configure order tags and filters
Order Sync Features
Real-time Sync
: Orders appear in SimpliSent immediately after purchase
Automatic Updates
: Order status changes sync both ways
Complete Data
: Customer info, shipping addresses, and product details included
Historical Sync
: Import existing orders from your store
Managing the Integration
View sync status and history
Pause or resume synchronization
Reconnect if credentials expire
Monitor for sync errors
Troubleshooting
Common issues and solutions:
Connection failures
Permission errors
Sync delays
Missing orders
No International Returns
Payment Methods
Assistant
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