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Before You Cancel

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Consider Your Options

Before canceling, consider if these alternatives might work better: Downgrade Your Plan
  • Lower Volume Plans: Reduce to a smaller label allowance
  • Free Plan: Use 20 free labels per month
  • Flexible Scaling: Easily upgrade when needed

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How to Cancel

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Method 1: Through Your Dashboard

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Step 1: Access Billing Settings

  1. Log into your SimpliSent dashboard
  2. Navigate to Settings → Billing
  3. Click on Subscription Management
  4. Select Cancel Subscription

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Step 2: Cancellation Process

  1. Reason Selection: Choose why you’re canceling
  2. Feedback: Optional feedback to help us improve
  3. Alternatives: Review other options one more time
  4. Confirmation: Confirm you want to proceed

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Method 2: Contact Support

If you prefer human assistance: Email Support
  • Send cancellation request to: support@simplisent.com
  • Include your account details and reason for canceling
  • We’ll process within 1 business day

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Cancellation Timeline

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End of Billing Period

When your subscription expires:
  • Account Downgrades: Moves to free plan automatically
  • Label Limits: Reduced to free plan allowances

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Common Questions

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Will I lose my shipping history?

Your shipping history remains accessible during your current billing period and for 90 days after cancellation. After that, some historical data may be archived.

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Can I use remaining labels?

Yes, you can continue creating labels until your subscription period ends. Any unused labels in your plan allocation will be forfeited at cancellation.

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What happens to my wallet?

Your wallet balance remains available for future label purchases, even on the free plan. These funds don’t expire with subscription cancellation.

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Can I cancel and restart multiple times?

Yes, there’s no penalty for canceling and reactivating your subscription. However, you may need to reconfigure some settings each time. We’re sorry to see you go, but we understand that business needs change. If you decide to return, we’ll be here to help you get back up and running quickly.