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Pickup Troubleshooting

Resolve issues that may occur with carrier pickup requests.

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Failed Pickups

Common causes and solutions for failed pickups:
  • Carrier No-Show: Late carrier arrival or missed pickup
  • Address Issues: Incorrect or inaccessible pickup location
  • Package Problems: Incorrect weight/count or hazardous materials
  • Documentation Errors: Missing or incorrect paperwork

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Scheduling Conflicts

Resolve pickup scheduling issues:
  • Time Window Problems: Carrier unable to meet requested times
  • Capacity Issues: Carrier at maximum capacity for your area
  • Holiday Closures: Carrier holiday schedules and closures
  • Weather Delays: Inclement weather affecting service

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Address and Location Issues

Fix common location-related problems:
  • Access Problems: Difficulty accessing pickup location
  • Parking Issues: Insufficient parking for carrier vehicle
  • Security Requirements: Building access and security protocols
  • Location Changes: Updating pickup addresses

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Package and Documentation Issues

Resolve package-related pickup problems:
  • Weight Discrepancies: Actual vs declared package weight
  • Count Mismatches: Incorrect package count declarations
  • Labeling Problems: Missing or incorrect shipping labels
  • Special Requirements: Missing hazardous materials documentation

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Emergency Procedures

Handle urgent pickup situations:
  • Same-Day Pickups: Expedited pickup request procedures
  • Weekend Pickups: Weekend and holiday pickup options
  • Priority Services: High-priority pickup arrangements
  • Alternative Solutions: Ground transport or other delivery options