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Refunds

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Refund Eligibility

• No Active Shipments: No packages currently in transit
• Unused Balance: Funds not reserved for pending labels
• Account in Good Standing: No outstanding charges or disputes
• Within Time Limits: Generally within 90 days of last transaction

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Requesting a Refund

1. Check Eligibility: Ensure you meet all refund requirements
2. Navigate to Wallet: Go to Settings > Billing > Wallet
3. Request Refund: Click “Request Refund”
4. Specify Amount: Choose partial or full refund amount
5. Confirm: Review and submit your request

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Refund Processing

• Review Time: 3-5 business days for initial review
• Processing Time: 5-10 business days for refund to appear on your card
• Partial Refunds: Request specific amounts or percentages
• Multiple Methods: Refunds to original payment method

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Refund Restrictions

• Active Shipment Block: Cannot refund if packages are in transit
• Minimum Balance: May need to maintain minimum balance
• Carrier Holds: Some carriers hold funds for delivery confirmation
• Subscription Conflicts: Refunds may affect billing relationships

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Refund Options

• Original Card: Refund to the card used for reload
• Bank Transfer: ACH transfer for large refund amounts
• Check: Physical check by mail for specific circumstances
• Account Credit: Future billing credit instead of cash refund

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Tracking Refunds

• Refund Dashboard: View all refund requests and status
• Email Notifications: Get updates on refund processing
• Transaction History: See refund entries in your transaction log
• Support Tickets: Contact support for refund questions

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Appeal Process

• Review Denial Reason: Understand why the refund was declined
• Gather Documentation: Collect supporting information
• Submit Appeal: Contact support with your appeal and documentation
• Escalation Process: Request review by management if needed