When to Create Return Labels
- Pre-generated labels – Include with outbound shipments for high-value or frequently returned items
- Post-delivery requests – Provide labels when a customer initiates a return
- Exchanges – Send return labels when swapping sizes, colors, or models
- Warranty claims – Authorize returns for repairs or replacements
Creating Return Labels
From Order Details
- Open the original order
- Click Create Return Label
- Select a return reason and configure options
Standalone Return Labels
- Go to the Labels section
- Click Create Return
- Customer and product information will automatically be entered
Return Label Options
- Prepaid vs. Customer-Pays – Choose whether you or the customer covers return shipping costs
- Return Methods – Ground, express, or signature-required services
- Return Reasons – Track reasons like defective, unwanted, or wrong item for analytics
- Return Instructions – Add handling or repackaging requirements for customers
Return Label Management
- Track usage – See when return labels are created and used
- Monitor costs – Understand return shipping expenses
- Analyze return reasons – Spot trends to improve product quality and fulfillment
- Automation rules – Automatically generate return labels for eligible orders