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Steps

  1. Open the Original Order
    • Go to the Orders tab
    • Select the order that requires a return
  2. Create a Return Label
    • From the order or label details page, click Create Return Label
    • Or, from the Orders/Labels list, use the Actions (…) menu and select Create Return Label
    • If enabled at the time of the original shipment, the return label may already exist
    Return labels are automatically generated using the same carrier and service level as the original shipment.
  3. Share the Label with the Customer
    • Download the PDF label from the order details
    • Send it to the customer via email or your preferred communication channel
  4. Track the Return Shipment
    • Once the customer ships the package, tracking updates are automatically applied in the order’s Returns section
    • You can monitor return progress in real time

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Best Practices

  • Set clear return policies so customers know when and how to return items
  • Include prepaid return labels up front for high-value or frequent-return items
  • Validate addresses to ensure returns go to the correct warehouse or store
  • Monitor statuses regularly so you can restock inventory quickly