Fulfill a Return

​

Steps

1. Open the Original Order
   • Go to the Orders tab
   • Select the order that requires a return
2. Create a Return Label
   • Click Create Return from the order details page
   • Choose carrier and service level for the return shipment
   • Confirm package details (dimensions, weight, declared value)
3. Share the Label with the Customer
   • Download and email the PDF label to the customer
4. Track the Return Shipment
   • Monitor status in the order’s return section
   • Tracking updates are applied automatically once the return is in transit

​

Best Practices

• Set clear return policies so customers know when and how to return items
• Use prepaid return labels to simplify the process for customers
• Validate addresses to ensure the return is routed to the correct warehouse or store
• Monitor return statuses regularly to restock products quickly