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Setup Process

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1. Install the App

  • Visit the Shopify App Store and install the SimpliSent app
    OR
  • Connect directly from your SimpliSent dashboard by entering your Shopify store link
Grant the necessary permissions when prompted.

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2. Connect Your Store

  • Log in to your SimpliSent account
  • Navigate to Settings → Integrations
  • Click Connect Shopify
  • Authorize the connection

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3. Configure Sync Settings

  • Choose which order statuses to sync
  • Set up order tags and filters
  • Enable automatic label drafts (orders can pre-fill into draft labels, ready for purchase)

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Order Sync Features

  • Real-time Sync – Orders appear in SimpliSent as soon as they are placed
  • Automatic Updates – Order edits in Shopify (addresses, products, etc.) are reflected in SimpliSent
  • Complete Data – Includes customer info, shipping addresses, and product details
  • Historical Sync – Import existing orders from your store
  • Return Support – Process and fulfill Shopify returns directly in SimpliSent
SimpliSent does not yet support full automatic shipping label purchases, but you can auto-generate label drafts for incoming Shopify orders.

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Managing the Integration

  • View sync status and history
  • Pause or resume synchronization
  • Reconnect if credentials expire
  • Monitor and resolve sync errors

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Troubleshooting

Common issues and solutions:
  • Connection failures – Ensure store URL and credentials are correct
  • Permission errors – Reinstall the app and grant required permissions
  • Sync delays – Orders may take a few minutes; check sync history in SimpliSent
  • Missing orders – Verify status filters and confirm the order was placed in Shopify
Once your store is connected, all future orders will automatically sync into SimpliSent — ready for label creation, automation, and return processing.