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Documentation Index

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International orders work like domestic orders, with the added requirement of customs information for each item.

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Steps

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1. Enter Recipient Details

  • Go to Orders > New Order
  • Enter the recipient’s full address, including country, postal code, and phone number (required by most carriers)
  • Add an order number and any reference tags

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2. Add Shipment Items

For each item, provide:
  • Product name, quantity, and weight
  • Customs value (replacement cost)
  • HS Tariff Code (recommended; required for some destinations)
  • Country of origin

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3. Provide Shipment Customs Information

  • Content type - merchandise, documents, gift, sample, or returned goods
  • Non-delivery option - return to sender or abandon
  • Incoterms - DAP (recipient pays duties) or DDP (shipper prepays duties)
  • Duties payer - sender or recipient
See Shipment Customs and Item Customs for details on each field.

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4. Review and Save

  • Confirm all details are accurate
  • Save the order
  • Proceed to label creation to purchase the international shipping label

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Tips

  • Always include the recipient’s phone and email to avoid customs delays
  • Declare the full and accurate value for each item (under-declaring can result in fines)
  • Use HS codes to speed up clearance
  • Consider DDP (Delivered Duty Paid) to prepay duties and improve customer experience