Steps
1. Enter Recipient and Order Details
- Go to Orders → New Order
- Enter the recipient’s full address, including country, postal code, and phone number (required for most carriers)
- Add order number and any reference tags for tracking
2. Add Shipment Items
- Enter product name, quantity, and weight
- Declare the customs value (replacement cost) for each item
- Add HS Tariff Code (recommended, required for some destinations)
- Specify the country of origin for each item
3. Provide Shipment Customs Information
- Select content type (e.g., merchandise, documents, gift, sample)
- Choose non-delivery option (return to sender or abandon)
- Select Incoterms (DAP = recipient pays duties, DDP = shipper prepays)
- Assign the duties payer (sender or recipient)
4. Review and Save
- Confirm all order and customs details are accurate
- Save the order — it will appear in your Orders list
- Proceed to label creation to purchase and print the international shipping label
Best Practices
- Always use the recipient’s phone and email to avoid customs delays
- Declare the full and accurate value for each item — under-declaring can result in fines or returns
- Use HS codes to speed up clearance and reduce risk of rejection
- Consider using Delivered Duty Paid (DDP) to prepay duties and improve customer experience
International orders require both item-level customs data and shipment-level customs data. Be sure to complete both sections before creating the label.