Create a Pickup

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How to Schedule a Pickup

1. Select Carrier
   Choose UPS, FedEx, or USPS. Eligible shipments must have purchased labels with a ship date of today or tomorrow.
2. Enter Pickup Address
   Select a saved address or add a new one.
3. Add Instructions
   Provide details to help the driver locate and collect your packages (max 500 characters).
4. Set Reference (Optional)
   Add a reference name or code to help you identify this pickup later.
5. Choose Pickup Date & Time
   • Select Today or Tomorrow
   • Set your Earliest and Latest pickup times
6. Generate Rates
   Click Generate Rates to view available pickup options and costs.
7. Confirm Pickup
   Review details and confirm to schedule your pickup.

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Carrier Cutoff Times

• USPS – Same-day pickups must be scheduled before 2:00 AM local time; otherwise, the pickup is scheduled for the next business day.
• UPS – Requests must be submitted at least 1 business day in advance, typically before 11:59 PM local time the day prior.
• FedEx – Same-day pickup requests are available until 7:00 PM local time; later requests are scheduled for the following business day.

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Managing Pickups

• View upcoming and past pickups in the Pickups section
• Modify or cancel a request before the carrier cutoff time (when supported)
• Track confirmation and status directly in your dashboard

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Tips

• Use accurate package counts and total weight
• Provide clear pickup instructions (e.g., loading dock location, building access)
• Schedule in advance when possible to ensure availability