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Documentation Index

Fetch the complete documentation index at: https://docs.simplisent.com/llms.txt

Use this file to discover all available pages before exploring further.

Pickups are currently supported for USPS and FedEx. UPS pickups are not supported at this time.

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Starting a Pickup

  1. Go to the Orders page
  2. Select the orders you want picked up using the checkboxes
  3. Click the three dots menu
  4. Select Create New Pickup
This opens the pickup form where you configure the details.

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Pickup Form

  1. Enter the pickup address — select a saved address or enter a new one
  2. Choose a pickup date — select the date for carrier collection
  3. Set a time window — set the earliest and latest pickup times
  4. Add instructions — provide details to help the driver find your packages (required)
  5. Set a reference (optional) — add a name or code to identify this pickup
  6. Get Rates — click Get Rates to see available carrier pickup options and costs
  7. Select a rate — choose a carrier rate from the available options to confirm and schedule the pickup
You must have purchased labels for the selected orders before scheduling a pickup. All selected orders must use the same carrier — you cannot mix shipments from different carriers in a single pickup.

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Carrier Cutoff Times

CarrierScheduling in SimpliSent
USPSSame-day pickup is not available; you can schedule starting the next calendar day in Eastern Time (see EasyPost: the carrier requests same-day by 2:00 AM CST)
FedExSame-day pickup is not available; you can schedule starting the next calendar day in Eastern Time (carrier may pick up the same day as your selected date until 7:00 PM local, depending on service)
UPSNot supported in SimpliSent for carrier pickup
Check your generated pickup options and carrier for exact availability.

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Managing Pickups

From the Pickups card on your dashboard, you can view and cancel your scheduled pickups.

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Canceling a Pickup

Click the X button next to any scheduled pickup to cancel it. You will be asked to confirm before the pickup is canceled.

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Tips

  • Instructions are required — provide clear details like “loading dock at rear of building” or “ring doorbell, packages by front door”
  • Schedule in advance when possible to ensure availability
  • For USPS pickups, a SCAN Form is automatically generated
  • SCAN Forms - consolidate USPS labels into a single barcode for faster carrier acceptance
  • Create a Label - purchase labels before scheduling a pickup