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Documentation Index

Fetch the complete documentation index at: https://docs.simplisent.com/llms.txt

Use this file to discover all available pages before exploring further.

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Adding Orders

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From Shopify

Once your Shopify store is connected, orders are imported automatically as they are placed. See Connect Shopify for setup.

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Manual Creation

  1. Go to the Orders page and click New Order
  2. Enter the customer’s name, shipping address, phone, and email
  3. Add products with quantities, weights, and values
  4. Save the order
Manual orders are useful for offline sales, wholesale, or phone orders.

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Order Statuses

StatusMeaning
PendingWaiting for a shipping label
ProcessingLabel purchased, not yet picked up by carrier
ShippedHanded off to the carrier and in transit

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Order Actions

From the Orders page or an order’s detail page, you can:
  • Create Label - generate a shipping label from the order
  • Update Tags - organize orders by urgency, type, or campaign
  • Delete Order - permanently remove an order

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Bulk Tools

Select multiple orders using the checkboxes to create labels in batches, apply tags, or delete in bulk.

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Fulfilling an Order

  1. Go to the Orders tab and select the order
  2. Review the order details (address, products, weight)
  3. Click Create Label
  4. Choose a carrier, service level, and parcel size
  5. Confirm the rate and purchase the label
  6. Print the label and attach it to the package
  7. Schedule a pickup or drop the package at a carrier location
Once the carrier scans the package, the order moves from Processing to Shipped and tracking updates appear in the order details. If your Shopify store is connected, fulfillment status syncs back automatically.