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Documentation Index

Fetch the complete documentation index at: https://docs.simplisent.com/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

SimpliSent offers shipping insurance through EasyPost at a flat 1% of declared value, up to $5,000 per shipment. Coverage works with all carriers (USPS, UPS, FedEx) and applies to both domestic and international shipments.
Declared ValueInsurance Cost
$100$1.00
$250$2.50
$500$5.00
$1,000$10.00
Some carriers include 50−50-100 of liability coverage by default. SimpliSent insurance supplements this and covers up to your full declared value.

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How to Add Insurance

  1. Enter the declared value of your items when creating a label
  2. Check the insurance box during label creation
  3. The cost (1% of declared value) is added to your label total
  4. Coverage applies instantly once the label is purchased
Always declare the full replacement value of your items, not the sale price or depreciated value.

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What’s Covered

  • Lost packages that never arrive
  • Damaged contents from transit
  • Stolen packages (porch piracy)
  • Domestic and international shipments

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What’s Not Covered

  • Coins, bullion, currency, tickets, negotiable documents
  • Perishables (unless fire-related spoilage)
  • Improper or insufficient packaging
  • Cosmetic damage to packaging only
  • Personal goods, gifts, samples, or promo items
  • Consignments not tied to customer orders
  • Prohibited or sanctioned destinations
  • Losses due to war, nuclear events, or customs seizure
See the full EasyPost Shipping Insurance Policy.

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Filing a Claim

Insurance claims are processed by EasyPost, our shipping infrastructure partner.

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Deadlines

Claim TypeWindow
DamageWithin 30 days of label creation
Domestic lossBetween 15 and 60 days after label creation
International lossBetween 30 and 90 days after label creation
Claims filed outside these windows are not eligible for reimbursement.

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How to File

  1. Gather documentation: original receipt/invoice, shipping label with tracking number, photos of packaging and damage, customer statement (if theft or non-delivery), repair estimates (if applicable)
  2. Submit your claim through the EasyPost claims portal
  3. Provide claim details: tracking number, claim type (lost/damaged/stolen), package value, incident description, and contact information
  4. Upload your documentation as attachments
  5. Submit and track: you’ll receive a confirmation with a claim number and updates via email from EasyPost

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Processing Timeline

  • Initial review: 1-2 business days
  • Investigation: 5-10 business days
  • Decision: typically within 30 days
  • Payout: 7-10 business days after approval

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Claim Payouts

EasyPost issues payouts via:
  • Direct deposit (bank transfer)
  • Check (mailed to your address)
  • Credit card refund (if applicable)

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Denied Claims

Common reasons for denial:
  • Missing or incomplete documentation
  • Filed outside the eligibility window
  • Item excluded from coverage
  • Pre-existing damage unrelated to transit
  • Declared value does not match proof of value
If denied, you can gather additional documentation and resubmit within 30 days of the denial.

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Troubleshooting

Insurance not available?
  • Package may exceed the $5,000 maximum
  • Destination country may be restricted
  • Item type may be excluded from coverage
Need help? Contact support for assistance with insurance questions.