Purchasing Shipping Insurance

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Why Add Shipping Insurance?

• Full Package Protection – Covers porch piracy, damage, and loss
• Any Carrier, Any Service – Works with every carrier offered through SimpliSent
• Domestic & International – Coverage available worldwide (unless prohibited by law)
• Fast Claims – File in minutes, get reimbursed in ~7–10 days
• Claims Dashboard – Manage claims directly in SimpliSent

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Pricing

• Maximum coverage: $5,000 per shipment
• Included coverage: Some carriers (e.g., USPS, UPS, FedEx) may include $50–$100 of liability coverage. You can still purchase SimpliSent insurance to cover the full declared value.

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Adding Insurance to Your Shipment

1. Declare Package Value – Enter the replacement value when creating a label.
2. Select Insurance Coverage – Check the insurance box during label creation.
3. Review Cost – SimpliSent automatically calculates 1% of the declared value.
4. Purchase Label – Coverage is applied instantly once the label is purchased.

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Coverage Highlights

• Works with all carriers integrated into SimpliSent
• Covers shipments if lost, stolen, or damaged in transit
• Coverage available for domestic and international shipments
• Manage policies and claims directly in your SimpliSent dashboard

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Filing Insurance Claims

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Claim Deadlines

• Damage claims: within 30 days of label creation
• Domestic loss claims: between 15 and 60 days after label creation
• International loss claims: between 30 and 90 days after label creation

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Claim Process

1. Go to Insurance → Claims in your dashboard
2. Submit a claim form here
3. Upload required documentation:
   • Original invoice to customer
   • Customer statement of loss/damage
   • Photos of product and packaging (if damaged)
4. EasyPost reviews claims within ~24 hours
5. Approved claims are reimbursed within 7–10 business days

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Exclusions

• Coins, bullion, currency, tickets, negotiable documents
• Perishables (unless fire-related spoilage)
• Improper or insufficient packaging
• Cosmetic damage to packaging only
• Personal goods, gifts, samples, or promo items
• Consignments not tied to customer orders
• Prohibited or sanctioned destinations
• Losses due to war, nuclear events, or customs seizure

See the full EasyPost Shipping Insurance Policy.

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Best Practices

• Package Properly – Use sturdy boxes, adequate cushioning, and strong tape
• Document Value – Save receipts, invoices, or appraisals for claims
• Photograph Before Shipping – Capture item condition and packaging
• Add Signature Confirmation for high-value or sensitive shipments

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Troubleshooting

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Insurance Not Available

• Package exceeds $5,000 maximum
• Destination country restricted or prohibited
• Item type excluded from coverage

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Claim Denials

• Improper packaging
• Incomplete claim documentation
• Late claim submission