International shipments can take longer and involve more steps than domestic deliveries. Tracking updates may look different, but SimpliSent makes it easy to monitor packages across carriers.

​
How Tracking Works

  • Carrier Tracking Numbers
    Every international label includes a tracking number. This number is valid across borders and can be entered on the carrier’s official tracking portal.
  • Customs Checkpoints
    Shipments will show additional scans when they enter or exit customs. These can add 1–5 days depending on the country.
  • Delivery Partners
    Some carriers (e.g., USPS) hand off to local postal services abroad. Tracking may switch to the local carrier’s system once the package reaches the destination country.

​
Tracking Tips

  • Always use the carrier-provided tracking portal for the most up-to-date information.
  • Expect customs clearance checkpoints that may temporarily pause updates.
  • Monitor for exceptions and delays, such as held in customs or attempted delivery.
  • Share tracking numbers with customers so they can check progress directly.

​
Common International Statuses

  • Inbound into Customs – Shipment has arrived in the destination country and is awaiting clearance.
  • Customs Clearance Complete – Package has cleared customs and is moving toward delivery.
  • Awaiting Recipient Action – Recipient must provide payment or documents for duties/taxes.
  • Delivered – Package successfully handed to recipient or local postal service.

​
Best Practices

  • Double-check addresses and customs data to avoid clearance delays.
  • For high-value shipments, use DDP (Delivered Duty Paid) so recipients don’t face surprise charges.
  • Proactively notify customers that tracking may be slower than domestic shipping.
  • Use SimpliSent’s tracking dashboard to see all carrier updates in one place.
International deliveries often involve multiple carriers and customs agencies. Delays are common, but monitoring tracking updates and keeping customers informed helps reduce support issues.