What the Wallet Covers
Funds are deducted for:- Shipping labels (all carriers)
- Insurance fees
- Special services and delivery confirmations
- Return labels
Checking Your Balance
In Settings → Billing → Wallet, you can view:- Available Balance – Funds ready to use
- Pending Transfers – Bank or wire payments still processing
- Recent Transactions – Label purchases and reloads
- Low Balance Alerts – Automatic notifications when balance runs low
Funding Options
- Credit or Debit Card – Instant, with a 3.75% processing fee
- ACH Bank Transfer – Free, takes 3–5 business days
Auto-Reload Settings
You can adjust this in Wallet Settings:- Trigger Threshold – When auto-reload occurs
- Reload Amount – How much to add each time
- Default Method – Which card/bank is charged
One-Time Top-ups
You can also manually add funds:- Go to Billing → Add Funds
- Choose card or bank transfer
- Select an amount
- Confirm checkout
- The top-up amount must exceed your current balance
- You cannot fund while a transfer is pending
- Wait 5 minutes before retrying a failed payment
- Maximum single top-up: $100,000